Why LLMs Struggle with Structured Data – and What They Actually Do Behind the Scenes

At Hainzelman, we regularly meet clients who want to start their AI journey with reporting and numbers.
The logic sounds simple: “If ChatGPT can solve math problems in a chat window, why shouldn’t it also automate our reporting workflows?”

But here’s the catch: large language models (LLMs) like GPT or Gemini are not designed for structured data processing. Let’s unpack why this is more complicated than it looks – and what’s really happening when LLMs seem to “do numbers.”

Robin Müller • Hainzelman
01.10.2025 • 

Inhaltsverzeichnis

Zusammenfassung der Artikelthemen

Why Structured Data Is Hard for LLMs

LLMs are built to predict the next word in a sequence of text. They excel at language, reasoning, and summarization. But structured data (like numbers, tables, and spreadsheets) is fundamentally different:

  1. Tokenization Bias
    Numbers are split into text tokens, not treated as real values.
    • Example: The number 12,345 might be broken into tokens like “12” and “,345.”
    • The model doesn’t “know” this is twelve-thousand-three-hundred-forty-five.
  2. Lack of Mathematical Precision
    LLMs do not calculate – they approximate.
    • They generate answers based on patterns in their training data.
    • This is why they sometimes produce “hallucinated” or flat-out wrong sums, averages, or percentages.
  3. No Native Understanding of Schema
    An Excel sheet or database has rows, columns, and relationships.
    • LLMs don’t inherently understand schema, keys, or data constraints.
    • Without explicit instructions, they treat tables as chunks of text, not as structured entities.

How LLMs “Fake It” with Structured Data

When GPT or Gemini appear to handle structured data, they’re often relying on clever workarounds:

  • Pattern Matching Instead of Math
    If asked to sum 2 + 2, the model predicts “4” because it has seen this pattern thousands of times in its training. For less common calculations, accuracy drops dramatically.
  • Internal Tools & Plugins
    Advanced setups route the question to an actual calculator, database, or Python interpreter. The LLM acts as a “front end” that interprets natural language, sends a query to the right tool, and then reformulates the result in text.
  • Simulated Table Reasoning
    For tasks like “read a CSV,” the model uses heuristics: it scans the text layout, guesses the relationships, and then outputs answers in natural language. This works for simple tasks but fails at scale.

Why This Matters for Enterprises

When clients want to start with reporting automation, we explain:

  • Reporting involves precision, schema logic, and regulatory reliability.
  • An LLM alone cannot guarantee correctness.
  • Errors in compliance or finance reports can be costly.

That’s why starting with structured data automation is usually the wrong entry point.

Where to Start Instead: Unstructured Data

Unstructured data – documents, emails, manuals, contracts – is where LLMs shine:

  • Summarization
  • Contextual search (RAG: Retrieval-Augmented Generation)
  • Q&A over large knowledge bases
  • Drafting reports from messy inputs

Here, LLMs provide real value in days, not months – without requiring perfect numerical precision.

Hainzelman’s Approach

At Hainzelman, we recommend:

  1. Start with unstructured data workflows (Knowledge Explorer, Expert Companion).
  2. Introduce connectors for structured data sources, but keep precision-critical tasks in traditional systems.
  3. Combine strengths: let LLMs interpret natural language, while reliable engines handle the math and schema operations.

This hybrid approach ensures trustworthy results, measurable ROI, and compliance – without overloading LLMs with tasks they’re not built to handle.

Key-Takeaways

Executive summary for quick readers

If you think your AI journey should begin with Excel reporting or finance dashboards, think again.

Start where LLMs are strong – unstructured data – and expand from there with the right architecture. That’s the Hainzelman way.

Want to learn more? Book a demo and see how we help enterprises use AI where it makes the most impact.

Contact

Discover what AI can do for you.

Collin MüllerManaging Director
© 2025 Hainzelman GmbH

Making knowledge usable

Your AI turns dusty mountains of documents into living knowledge. Employees simply ask for guidelines, processes or project details - AI finds and explains the relevant information from all your documents. Like an omniscient colleague who never goes on vacation.

Reports & evaluations

Data mountains become clear recommendations for action. AI evaluates your business data, creates management reports and identifies trends. Instead of rummaging through Excel, you can make well-founded decisions based on current analyses.

Helpdesk & Support

With the workflow engine, Hainzelman automates recurring support processes such as ticket routing, prioritisation and escalation, enabling requests to be processed more quickly.

The Expert Companion preserves the knowledge of experienced support staff and makes it available at any time as a digital colleague – ideal for first-level support and training new team members.
The Assistant (chat) provides customers and internal teams with immediate, accurate answers to frequently asked questions, while the Knowledge Explorer and Research Agent Team search through complex documentation or knowledge bases and present the information in an understandable way.

Distribution

Your AI sales assistants qualify leads, send personalized follow-ups and remind customers of expiring offers. They analyze customer histories and suggest next-best-actions. Your sales become more systematic and successful.

HR & Recruiting

AI searches applications according to your criteria, conducts initial interviews via chat, coordinates interview appointments and creates candidate profiles. Your HR team makes better decisions faster - and never misses out on top talent in the application mountain again.

Quotation processing

Your AI assistants analyze incoming requests, check feasibility, create cost calculations and prepare draft offers. What used to take hours, AI does in minutes - around the clock. Your sales staff can concentrate on the essentials: personal customer contact.