Hainzelman uses Retrieval-Augmented Generation (RAG) in combination with intelligent knowledge refinement.This refinement is a multi-stage process that includes, among other things: 

1. Pre-processing: Removal of irrelevant content (such as HTML code) from documents. 

2. OCR: Nutzung von Optical Character Recognition für schwierige Formate wie gescannte PDFs, um Text zu extrahieren. 

3. Post-processing: Automatisierte Agenten-Workflows verdichten, aggregieren und strukturieren Rohdaten, um höherwertige Assets zu schaffen.

Making knowledge usable

Your AI turns dusty mountains of documents into living knowledge. Employees simply ask for guidelines, processes or project details - AI finds and explains the relevant information from all your documents. Like an omniscient colleague who never goes on vacation.

Reports & evaluations

Data mountains become clear recommendations for action. AI evaluates your business data, creates management reports and identifies trends. Instead of rummaging through Excel, you can make well-founded decisions based on current analyses.

Helpdesk & Support

With the workflow engine, Hainzelman automates recurring support processes such as ticket routing, prioritisation and escalation, enabling requests to be processed more quickly.

The Expert Companion preserves the knowledge of experienced support staff and makes it available at any time as a digital colleague – ideal for first-level support and training new team members.
The Assistant (chat) provides customers and internal teams with immediate, accurate answers to frequently asked questions, while the Knowledge Explorer and Research Agent Team search through complex documentation or knowledge bases and present the information in an understandable way.

Distribution

Your AI sales assistants qualify leads, send personalized follow-ups and remind customers of expiring offers. They analyze customer histories and suggest next-best-actions. Your sales become more systematic and successful.

HR & Recruiting

AI searches applications according to your criteria, conducts initial interviews via chat, coordinates interview appointments and creates candidate profiles. Your HR team makes better decisions faster - and never misses out on top talent in the application mountain again.

Quotation processing

Your AI assistants analyze incoming requests, check feasibility, create cost calculations and prepare draft offers. What used to take hours, AI does in minutes - around the clock. Your sales staff can concentrate on the essentials: personal customer contact.