Deeper Insights

The Gemini 3 Era is Here: Why Your AI Strategy Needs Agnosticism, Not Allegiance

For many businesses, the knee-jerk reaction is to go "all in." To rewrite code, migrate data, and hard-wire their systems to this new champion. But this is a trap. While Gemini 3…

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Vendor Lock-In in AI: A Risk Companies Can’t Afford

Where Lock-In Really Happens A risk map across the AI stack shows just how many doors can quietly close behind you: The effect? You lose flexibility, costs creep upward, and innovation slows…

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Navigating Your AI Journey with Hainzelman: From First Steps to Lasting Impact

The Four Phases of AI Adoption with Hainzelman 1. Orientation & Potential Analysis – “Making AI tangible” The first step is about clarity: Which processes can be automated and deliver measurable value?Hainzelman…

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Crossing the GenAI Divide: From Hype to Real Value

Why Pilots Stall Executives in the report were clear: That’s why so many initiatives deliver demos but not impact. What the Leaders Do Differently The organizations on the right side of the…

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Making Employee Knowledge Usable with the Hainzelman Expert Companion

The Challenge: Knowledge Loss in Organizations This is where the Expert Companion comes in. How the Expert Companion Works The Expert Companion uses a multi-step approach to secure and activate knowledge: The…

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Why LLMs Struggle with Structured Data – and What They Actually Do Behind the Scenes

Why Structured Data Is Hard for LLMs LLMs are built to predict the next word in a sequence of text. They excel at language, reasoning, and summarization. But structured data (like numbers,…

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Discover what AI can do for you.

Collin MüllerManaging Director
© 2025 Hainzelman GmbH

Making knowledge usable

Your AI turns dusty mountains of documents into living knowledge. Employees simply ask for guidelines, processes or project details - AI finds and explains the relevant information from all your documents. Like an omniscient colleague who never goes on vacation.

Reports & evaluations

Data mountains become clear recommendations for action. AI evaluates your business data, creates management reports and identifies trends. Instead of rummaging through Excel, you can make well-founded decisions based on current analyses.

Helpdesk & Support

With the workflow engine, Hainzelman automates recurring support processes such as ticket routing, prioritisation and escalation, enabling requests to be processed more quickly.

The Expert Companion preserves the knowledge of experienced support staff and makes it available at any time as a digital colleague – ideal for first-level support and training new team members.
The Assistant (chat) provides customers and internal teams with immediate, accurate answers to frequently asked questions, while the Knowledge Explorer and Research Agent Team search through complex documentation or knowledge bases and present the information in an understandable way.

Distribution

Your AI sales assistants qualify leads, send personalized follow-ups and remind customers of expiring offers. They analyze customer histories and suggest next-best-actions. Your sales become more systematic and successful.

HR & Recruiting

AI searches applications according to your criteria, conducts initial interviews via chat, coordinates interview appointments and creates candidate profiles. Your HR team makes better decisions faster - and never misses out on top talent in the application mountain again.

Quotation processing

Your AI assistants analyze incoming requests, check feasibility, create cost calculations and prepare draft offers. What used to take hours, AI does in minutes - around the clock. Your sales staff can concentrate on the essentials: personal customer contact.