Open items pile up on the OPOS list because nobody finds the time to write payment reminders and dunning letters, and in the end a case goes to a collection agency that a timely reminder would have settled. Greta takes over the list: she checks every day which invoice sits at which dunning level and writes the appropriate reminder at the right time.

What Greta takes on

Reads the open items every day and assigns each invoice to its dunning level.
Drafts the appropriate reminder for each level, from the first payment reminder to the final dunning letter.
Sends every reminder only after your approval.
Tracks payment commitments and follows up as soon as a promised deadline passes.
Hands over persistent cases as a complete file, before a collection agency is even considered.

What Greta needs from you

Greta starts with an OPOS export from your accounting system and access to a mailbox for sending. A direct link to your ERP system adds further depth to the work later.

The first few weeks

From day one Greta reads the open items and assigns the dunning levels. The dunning texts and the approval process are in place from the start. Over the first few weeks it becomes clear which payment commitments are actually kept and where escalation should run faster or more cautiously, and that is fine-tuned with every round.

What changes

No open item is left sitting because nobody had time for the reminder.
You see every dunning text before it goes out and decide whether it is sent as drafted.
Cases that do end up with a collection agency arrive there with a complete history, not as a loose file.

DigiFair EU-hosted GDPR & ISO 27001 A human approves

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Is Greta a fit for your business?

We set the role up for your tools and processes, or tell you honestly if a different role fits better.

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