When an experienced member of staff leaves the company, most of what that person knows goes with them, because it was never written down. Milena takes over the gathering: she collects the leaver's documents, finds the gaps nobody has documented, and questions the person specifically about those gaps, before their last working day.

What Milena takes on

Collects the leaver's documents, files and emails into a searchable knowledge base from the day notice is given.
Cross-checks the knowledge base against itself and finds where the documents are silent: decisions, workarounds and contacts that were never written down.
Questions the leaver specifically about those gaps, question by question, rather than in a single exit interview.
Leaves behind a knowledge base the successor can look things up in, instead of waiting for a phone call that never comes.

What Milena needs from you

Milena starts with access to the leaver's documents, files and mailbox, plus a chat channel for the questioning.

The first few weeks

From day one Milena collects what is already on file and in the mailbox, and no restructuring is needed for that. Even a short notice period is enough to leave something solid behind via the gap analysis.

What changes

Knowledge stays in the company instead of walking out of the door with the leaver.
The successor queries the knowledge base instead of depending on a former colleague.
Exactly those gaps get closed that nobody else would have noticed.

DigiFair EU-hosted GDPR & ISO 27001 A human approves

Cross-functional

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