After the last job of the day the report is still outstanding, and it gets written at home in the evening or not at all. Fiete takes over the writing: he takes the technician's spoken account, asks about anything missing, and turns it into a complete service report.

What Fiete takes on

Takes the spoken account of the job, on site or straight afterwards.
Turns it into a structured report: customer, equipment, work carried out, parts fitted, time, open points.
Asks about anything missing from the account before marking the report as finished.
Keeps every report in the same structure, no matter who dictated it.
Files the finished report where the carbon copy used to arrive, without the technician touching a keyboard.
Assigns the report to the customer and the job, so invoicing and warranty can build on it.

What Fiete needs from you

Fiete needs a channel the technicians can speak into, and the company mobile is enough for that. Plus the destination the finished report goes to, usually a mailbox, and access to the job or customer list if he is to assign the report to the job.

The first few weeks

From day one Fiete takes voice notes and turns them into reports, and the technicians do not have to learn anything new for it. Over the first few weeks the template gets sharpened: which details are mandatory, which are dropped, and how he recognises that a report is still incomplete.

What changes

The report is written on the day of the job, not sometime in the week that follows.
Nobody chases technicians by phone to add missing details.
The invoice can be issued, because parts and time are in the report.

DigiFair EU-hosted GDPR & ISO 27001 A human approves

Service

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