A technician on site needs a wiring diagram, a torque figure or the current service bulletin, and the manual with the answer in it is a PDF back at the office, not in their bag. Sarah takes over the answering: she answers the technician's question directly from manuals, wiring diagrams and service bulletins, in plain language, on site.

What Sarah takes on

Answers questions from the indexed manuals, wiring diagrams and service bulletins, with the source stated.
Declines to answer rather than guess when there is no document for that model or that fault.
Can be reached from a smartphone or tablet, with no laptop and no portal login.
Stays current as soon as new service bulletins are added.

What Sarah needs from you

Sarah starts with the existing manuals, wiring diagrams and service bulletins for your equipment, plus a chat channel that can be reached from a smartphone or tablet.

The first few weeks

From day one Sarah answers questions as soon as the documents for the equipment in question are indexed. Over the first few weeks coverage grows with every additional manual and every additional type of equipment.

What changes

Technicians get the answer on site instead of waiting for someone at the office.
Every answer can be checked against its source.
If the document is missing, Sarah says so openly instead of guessing.

DigiFair EU-hosted GDPR & ISO 27001 A human approves

Service

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Is Sarah a fit for your business?

We set the role up for your tools and processes, or tell you honestly if a different role fits better.

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