A tender or an enquiry outside the standard range calls for a genuinely written quote, and that is exactly what ends up on the pile for the free afternoon that never comes. Bente takes over the draft: she spots the enquiry in the mailbox, digs out comparable earlier quotes and puts a fully worded quote forward for approval.

What Bente takes on

Spots enquiries and tenders in the mailbox and assigns them to the right customer.
Digs out comparable earlier quotes and reference documents before she starts writing.
Writes the quote from the requirements instead of filling in a template with fields.
Flags the requirements the draft does not cover yet.
Creates the record in the CRM, so the status is not held in the mailbox alone.
Saves every email as a draft. It goes out after your approval, not before.

What Bente needs from you

Bente needs access to the mailbox where the enquiries arrive and to the archive with earlier quotes and reference documents. CRM access complements this, so the record sits where your sales team looks for it.

The first few weeks

From day one Bente writes drafts from the requirements and from the earlier quotes she finds. Over the first few weeks the tone sharpens: the more approved quotes she has seen, the closer her draft comes to what your company actually sends out.

What changes

Special enquiries and tenders get answered instead of sitting until the deadline presses.
Whoever gives approval corrects a draft instead of facing a blank page.
Wording that already worked well in earlier quotes comes up again instead of disappearing into folders.